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What if my mailing address or property address has changed?

If either address has changed, please contact us at 1-800-925-8374 (extension 5554) to report the new address and any changes in your primary phone number, or you can fill out the Address Change Request provided on the back of your monthly statement coupon.

Why is my payment not reflected on my most recent monthly statement?

The activity on the statement is only thru the statement date on the upper right hand corner. Any payment(s) received after this date will be shown on your next month’s statement.

Does Walter Mortgage Company escrow for insurance premiums or property taxes?

Yes, however NOT all accounts are eligible. Please see the “Escrow Program” link for details. If you are not participating in the Escrow Program you remain responsible for paying your insurance premiums and real estate property taxes when they are due.

Why was the payment I sent in for my past due taxes and or insurance applied to my house payment instead?

If there are no special instructions included with your payment to tell WMC what you intended, the funds will apply first towards your house payments. If special instructions were included to apply the payment to your insurance and the payment was still applied to your house payment, please contact our Tampa Customer Service Department.

When is my payment considered late?

Payments are considered late if they are not received by your due date each month. For example, if your payment is due on the 5th of the month, your payment is late if it is received on the 6th or later.

Can payment due dates be changed?

No. Your payment is due the same date every month and that date cannot be modified. 

How do I make my payment?

Step 1: Detach the bottom part of the statement that you receive in the mail each month and place the return portion along with a check or money order in the self- addressed envelope.  Please remember to include your account number on your check and put a stamp on the envelope.
Step 2: Please send your envelope with the check, including your eight (8) or (9) digit account number, and your monthly payment coupon to:

Regular Mail
Walter Mortgage Company
P.O. Box 31622
Tampa, FL 33631-3622

Overnight Delivery
Walter Mortgage Company
Payment Processing
4700 140th Ave N. Suite 106 
Clearwater, FL 33762       

If you are not receiving monthly statements with a payment coupon, please call 1-800-925-8374. Your payment is still due even if you have not received your monthly statement. Please send your payment with your account number included on the check to either of the above addresses for processing. Builder's sales centers/offices cannot accept mortgage payments.

***Please see the “Payment Options” link for other payment options.***

Why does it take two (2) business days for a Western Union Quick Collect® to post a payment to my account when I made it today?

In most cases, Quick Collect® payments post at the close of business on the business day following the day you actually make your payment. Another delay in posting could occur if your account cannot be properly identified or your payment was made after 8:00PM (ET). An improper account number on the payment or the incorrect customer’s name could delay processing.  Please remember to include your 8 or 9 digit account number with the payment.      

How do I change, remove or add names on my account?

The process for making a modification depends upon the reason for the modification:

To change or remove a name on an account:

• If the change is due to marriage, we require a copy of the marriage certificate.
• If change is due to a divorce, we require at a minimum a copy of the first page of divorce decree, the page showing who is to receive the home and the last page showing the judge or magistrate’ signature.
• If the property was not incorporated into the divorce decree, we will require a copy of the recorded deed conveying interest in the property.
• If there has been a death, we will require a copy of the death certificate and the relevant portion of the Last Will & Testament or Probate Court Order showing to whom the property bequest was given.
  
  Please send the above-mentioned documents to Walter Mortgage Company, Attn: Transfer Dept, PO Box 31601, Tampa, FL  33631-3601.

To add a name to the account:

We will require a notarized Authorization and Release Form signed by an accountholder allowing us to provide financial information to the person(s) to be added. This form is available by calling our Customer Service Department at 800-925-8374 (ext. 5551.) Please be aware that adding a name to an account will only provide that person with the ability to have access to financial information on the account. The original purchaser of the home will continue to be liable for the debt until it is fully discharged.

How do I order a payoff letter?

If you are an accountholder, you may request a payoff letter by either calling our Customer Service Department at 1-800-925-8374 or writing to Walter Mortgage Company Attn: Payoff Dept, PO Box 31601, Tampa, FL 33631-3601 or 4211 W. Boy Scout Blvd., Tampa, FL 33607 with your request.

Third party requests (such as a request from your bank or a title company) must be in writing and mailed to the Customer Service Department along with a signed Authorization from you (the accountholder), signed within thirty (30) days of the date on the request, along with the a pre-addressed return envelope. The requests can be mailed to Walter Mortgage Company Attn: Payoff Dept, PO Box 31601, Tampa, FL 33631-3601 or 4211 W. Boy Scout Blvd. Tampa, FL 33607.

Requests for payoffs on accounts in Bankruptcy must be in writing and mailed to Walter Mortgage Company, Attn: Bankruptcy Department, PO Box 31601, Tampa, FL 33631-3601 or faxed to 813-871-4050. If the request is from someone other than you (the accountholder), please follow the requirements for a third party request as stated above.

Where do I send a payoff?

If you want to payoff your account, funds need to be received in our office on or before the date specified in your payoff letter. Please send the certified funds to:

Walter Mortgage Company
Attn: Payoff Department
4211 W Boy Scout Blvd
Tampa, FL 33607

I've sent in my payoff check, why do I now owe more then the amount indicated in the payoff letter?

The reasons may vary. In most cases however, it is due to receiving the payoff check after the payoff date specified in the letter. To avoid owing any additional amount, the payoff check must be received on or before the date indicated in the payoff letter as your payoff date. If you believe your payoff check was received timely, please contact our Customer Service Department.

Why do I have to pay a finance charge for the next thirty (30) days if I'm paying off my account this month? 

Our Retail Installment Contract customers accrue finance charges for the extension of credit used to purchase their home.  The retail installment contract uses a thirty (30) day periodic rate to calculate finance charges. The finance charges accumulate for the entire 30 day period for each month on the first day of that 30 day period. For most retail installment accounts that means the finance charges for the entire month accrue on the next day following your due date.

How long will it take to receive the satisfaction of lien on my property once my account is paid in full?

It varies depending on where the property is located. In most cases you should receive your satisfaction of lien with 90 days of processing your payoff check.

We generally send the satisfaction of lien document to the county courthouse where the property is located within thirty (30) days from the date the account moves to a zero ($0) balance. There is no specific time period for how long an individual county courthouse will take to record the release or satisfaction and return it to us; however, a good rule of thumb would be sixty (60) days from the county’s receipt of the satisfaction document. You may contact the local property records office in the county where your property is located to check on the status of your satisfaction.  

How long will it take me to receive a refund check if any funds are due to me after my payoff check has been processed?

Provided there are no outstanding taxes, insurance or financial changes on the account, the refund check should be mailed thirty (30) days from the date the payoff check was posted to the account.